Terms of Use

Effective date: November 11, 2026

1. Emergencies: call 911 first

CASEVAC is not an emergency service and is not a substitute for calling 911 (or your local emergency number), for emergency medical services, or for the judgment of trained medical professionals.

• In an emergency, call 911 first. The app’s Call 911 button simply opens your phone’s dialer.
• The app gives no medical advice, diagnosis, or treatment. Information such as hospital trauma levels, call-ahead scripts, MIST / 9-line templates, and principal medical profiles is there to help you communicate. It must not replace the decisions of EMS, physicians, dispatchers, or flight crews.
• The app does not decide where a patient should go. Follow the direction of EMS, medical control, and local protocols.
• Landing-zone information is not certified. The flight crew always has final authority over whether and where to land.
• Team SOS alerts your teammates through the app. It is not a replacement for 911 or a radio call. Updates can be delayed or dropped while an app is closed.

2. Accuracy of the data

Hospital, emergency-department, trauma-center, and heliport information comes from public sources: the U.S. Homeland Infrastructure Foundation-Level Data (HIFLD), the Centers for Medicare & Medicaid Services (CMS), the Federal Aviation Administration (FAA), and OpenStreetMap contributors. Coverage is the United States only.

• That information can be incomplete, outdated, or wrong. Hospitals close, lose or change trauma designations, divert ambulances, and change phone numbers. Heliports change status. Trauma levels are shown only when a source states them; they are never guessed.
• Drive times and routes come from Apple Maps and are estimates. Traffic, road closures, and conditions change.
• Weather comes from Apple Weather and aviationweather.gov and may not reflect conditions where you are. Flight-weather text describes conditions and always defers to dispatch. It never says a flight is safe. Station weather can differ from the landing zone.
• Candidate landing zones found through OpenStreetMap are unverified outlines on a map, not inspected sites.
• Field notes, team LZs, team-sourced specialties, and overlays are entered by you or your team. I do not check them.

Always verify critical information, for example by calling the hospital, confirming with dispatch, or inspecting the site, whenever time allows. You use all information in the app at your own risk.

3. Driving safety

Do not read or operate the app while driving. Let a passenger use it, or set your route before you move and use your navigation app’s voice guidance. Obey all traffic laws. The app does not authorize emergency driving. Follow the law and your organization’s policies on emergency vehicle operation.

4. Your responsibilities

• Use the app lawfully and only for its intended purpose: planning and responding to medical situations during protective, security, and similar work.
• Get the consent required by law before you record another person’s medical information in a principal profile, or share anyone’s location or personal information with your team.
• Keep your iPhone or iPad secure, with a passcode and Face ID or Touch ID. Some data is stored only on your device and can’t be recovered if the device is lost, erased, or replaced, unless you exported it yourself.
• Do not reverse engineer, resell, or misuse the app, or use it to track people without their knowledge.

5. CASEVAC Pro (auto-renewing subscription)

Core emergency features are free: nearest ER, routes, Call 911, share location, hospital profiles, FAA heliports, and the MIST / 9-line card. Optional features are available with a CASEVAC Pro subscription.

• Plans: CASEVAC Pro Monthly and CASEVAC Pro Yearly. See the App Store for current prices. Prices may differ by country and currency, and may include local taxes. The price shown in the App Store and in the app at the time of purchase applies.
• Free trial: the Yearly plan is set up with a 7-day free trial when Apple offers one to that Apple ID (generally one trial per subscription group). The length, if any, is shown before you subscribe. Any unused part of a free trial ends when you buy a subscription, where applicable.
• Billing: payment is charged to your Apple ID account when you confirm the purchase, or when a free trial ends.
• Auto-renewal: the subscription renews automatically for the same period and price unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the current period ends.
• Managing or cancelling: manage or cancel at any time in iPhone Settings › [your name] › Subscriptions, or in the App Store under your account. Cancelling stops the next renewal. You keep Pro until the end of the period you paid for.
• Refunds: Apple handles all payments and refunds under its policies. Request one at https://reportaproblem.apple.com.
• Price changes: if the price changes, Apple will notify you and, where required, ask for your consent before the new price applies.
• Restore purchases: use Restore Purchases in the app to restore an active subscription on a new device signed in with the same Apple ID.

If a Pro subscription lapses, notes and principal profiles you already wrote stay visible; only editing certain Pro fields, adding a second principal, and Pro-only tools are locked.

6. Third-party services

The app relies on services run by others, including Apple Maps, Apple Weather, iCloud / CloudKit, the App Store, aviationweather.gov, OpenStreetMap / Overpass servers, GitHub, and navigation apps such as Google Maps and Waze. These services may change, become unavailable, or limit use at any time, and their own terms apply. I am not responsible for them. Candidate landing-zone data © OpenStreetMap contributors (ODbL). Weather data from Apple Weather and NOAA / National Weather Service.

7. Availability

The app may not always work. It needs location, a data connection for most live features, iCloud for Team features, and a working device. Offline features use saved and bundled data that may be old. I may update, change, or discontinue features at any time. The app is intended for use in the United States.

8. Disclaimer of warranties

To the fullest extent permitted by law, the app and all information in it are provided “as is” and “as available,” without warranties of any kind, express or implied. That includes warranties of accuracy, reliability, availability, fitness for a particular purpose, and non-infringement. I do not warrant that the app will be error-free, uninterrupted, or that it will find the nearest or most appropriate facility.

9. Limitation of liability

To the fullest extent permitted by law, I will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any injury, death, loss of data, or delay in care, arising from or related to your use of, or inability to use, the app or any information in it, even if I was told such damages were possible. My total liability for any claim related to the app will not exceed the amount you paid for the app or subscription in the 12 months before the claim, or US $50, whichever is greater. Some places do not allow certain limits, so some of these may not apply to you.

10. Indemnity

You agree to defend and hold me harmless from claims arising from your misuse of the app, your violation of these Terms, or your violation of anyone else’s rights, including privacy rights, to the extent permitted by law.

11. Apple

These Terms are between you and me, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. The Apple EULA’s terms on product claims, intellectual-property claims, legal compliance, and third-party beneficiaries also apply.

12. Privacy

The Privacy Policy explains how the app handles information.

13. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules, except where the law of your place of residence requires otherwise.

14. Changes to these Terms

I may update these Terms. The effective date at the top will change, and the new version will be posted at this address. If you keep using the app after a change, you accept the updated Terms.

15. Contact

Mark Iglar, developer of CASEVAC
Email: support@casevac.app